Field Service management
Pobuca Service is a solution for companies with field service technicians, to help them improve resolution times and increase customer satisfaction.
To facilitate more the daily tasks, our solution leverages an offline mobile tool that gives easy access to customer information and helps employees improve their performance. Our powerful back-office provides all critical analytics and reporting tools that help your team boosts performance.
With Pobuca service you can easily:
- Increase performance and boost on-site efficiency, using the offline mobile tool;
- Increase first-time-fix rate, providing asset's historical data and helping technicians identify and solve repeated problems. Training and technical material are used during their off-site visits;
- Automate scheduling, using our adaptive AI tools to automatically schedule the proper employee with the right skills to specific appointments based on location,time and history;
- Empower dispatchers, managing resource assignments across multiple work orders using an interactive, drag-and-drop schedule board;
- Ensure on-time appointments, keeping technicians on time with the best route, turn-by-turn directions, and work order details that can be updated in real-time on any device;
- Easy access to customer, asset information and work orders, leveraging a 360-degree view of customers and asset's damage history to help complete the task on time. Integrate seamlessly with your ERP or CRM;
- Gain insight and intelligence, Provide your field technicians and back-office users with powerful BI tools to help track their performance and increase motivation;