Turning customer voice into experience alerts
Build the right B2C solution to leverage AI to turn raw, natural language customer feedback into structured data sets of customer experience alerts and insights.
Bring customer experience from traditional retail to the omni-channel era.
Have an omni-channel, cross-departmental view of the customer’s transactions and experiences.
Bring customers closer to the brand, becoming more proactive and resilient to crises.
Monitor, assess, and analyze customer input, and turn big data into actionable insights and reports.
Omnichannel CX – The 3 steps to make it happen!
Identify your customers and make the right segmentation based on their demographics and preferences.
Collect and process
Collect customer feedback from all available touchpoints, process it, and make the most out of it.
Turn feedback into
Extract actionable insights out of the already available customer feedback on how to improve CX.
Enhance your brand, keep customers happy, and optimize your processes.
Seamlessly integrate across customer service touchpoints and start building a customer database on new or already existing entries in your CRM system.
Stay resilient and proactive by automating responses based on those segments, alerts and valuable insights for CX optimization.
Analyze what your customers say and build segments based on their needs and customer experience alerts.
Run campaigns, oversee processes, analyze data, & convey them to business knowledge.
Enhance your brand
Identify and leverage potential ambassadors that would enhance the brand’s footprint.
Find out more about Campaigns through real-time captures.