Turning customer voice into experience alerts

Build the right B2C solution to leverage AI to turn raw, natural language customer feedback into structured data sets of customer experience alerts and insights.

Challenges

Bring customer experience from traditional retail to the omni-channel era.

Customer view

Have an omni-channel, cross-departmental view of the customer’s transactions and experiences.

Know your
customer

Bring customers closer to the brand, becoming more proactive and resilient to crises.

Unstructured
data

Monitor, assess, and analyze customer input, and turn big data into actionable insights and reports.

Solutions

Omnichannel CX – The 3 steps to make it happen!

Know your
customers

Identify your customers and make the right segmentation based on their demographics and preferences.

Collect and process
feedback

Collect customer feedback from all available touchpoints, process it, and make the most out of it.

Turn feedback into
valuable insights

Extract actionable insights out of the already available customer feedback on how to improve CX.

Benefits

Enhance your brand, keep customers happy, and optimize your processes.

Plug and
play

Seamlessly integrate across customer service touchpoints and start building a customer database on new or already existing entries in your CRM system.

Resilience

Stay resilient and proactive by automating responses based on those segments, alerts and valuable insights for CX optimization.

Analyze

Analyze what your customers say and build segments based on their needs and customer experience alerts.

Business
knowledge

Run campaigns, oversee processes, analyze data, & convey them to business knowledge.

Enhance your brand

Identify and leverage potential ambassadors that would enhance the brand’s footprint.

Real-time captures

Find out more about Campaigns through real-time captures.