Customer Voice

Turning customer voice into experience alerts

Build the right B2C solution to leverage AI to turn raw, natural language customer feedback into structured data sets of customer experience alerts and insights. 

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Challenges

Bring customer experience from traditional retail to the omni-channel era.

Customer view

Have an omni-channel, cross-departmental view of the customer’s transactions and experiences.

Know your customer

Bring customers closer to the brand, becoming more proactive and resilient to crises.

Unstructured data

Monitor, assess, and analyze customer input, and turn big data into actionable insights and reports.


Solutions

Omnichannel CX - The 3 steps to make it happen!

Know your customers

Identify your customers and make the right segmentation based on their demographics and preferences.

Collect and process feedback

Collect customer feedback from all available touchpoints, process it, and make the most out of it.

Turn feedback into valuable insights

Extract actionable insights out of the already available customer feedback on how to improve CX.


Benefits

Enhance your brand, keep customers happy, and optimize your processes.

Plug and play

Seamlessly integrate across customer service touchpoints and start building a customer database on new or already existing entries in your CRM system.

Resilience

Stay resilient and proactive by automating responses based on those segments, alerts and valuable insights for CX optimization.

Analyze

Analyze what your customers say and build segments based on their needs and customer experience alerts.

Business knowledge

Run campaigns, oversee processes, analyze data, & convey them to business knowledge.

Enhance your brand

Identify and leverage potential ambassadors that would enhance the brand’s footprint.


Case studies

Find out more about our success stories and how our customers made the most out of our services.

Case studies

  • VODAFONE

    February 19, 2020 vodafone

    It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.

  • KAFKAS

    February 18, 2020 kafkas

    In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).

  • Schneider Electric

    February 10, 2020 schneider

    "i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".

  • VERO SA

    February 10, 2019 vero-sa

    "An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".


Offer unique CX through the ultimate AI tool!

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