Engage your customers
Bring the CX to the new omnichannel era
Build the right platform that leverages AI to analyze customer feedback from all consumer touchpoints and turns it into customer experience alerts and insights.
Bring customer experience from traditional retail to the omni-channel era.
Bring the voice of customers closer, becoming more proactive and resilient to crises.
Monitor, assess, and analyze customer input, and turn big data into actionable insights and reports.
Omnichannel CX - The 3 steps to make it happen!
Know your customers
Identify your customers and make the right segmentation based on their demographics and preferences.
Collect and process feedback
Collect customer feedback from all available touchpoints, process it, and make the most out of it.
Turn feedback into valuable insights
Extract actionable insights out of the already available customer feedback on how to improve CX.
Enhance your brand, keep customers happy, and optimize your processes.
Providing personalized and insightful customer experience through customer segmentation.
Identifying and leveraging potential ambassadors that would enhance the brand’s footprint.
Setting early alerts and notifications on potential crises, improving proactiveness, and resilience.
Processes & cost optimization
Optimizing marketing campaigns and CS service, reducing costs induced from complaint management.
Running campaigns, overseeing processes, analyzing data, & conveying them to business knowledge.
Find out more about our success stories and how our customers made the most out of our services.
February 19, 2020
It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.
February 18, 2020
In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).
February 10, 2020
"i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".
February 10, 2019
"An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".