Engage your customers
Turning customer voice into experience alerts
Build the right B2C solution to leverage AI to turn raw, natural language customer feedback into structured data sets of customer experience alerts and insights.
Bring customer experience from traditional retail to the omni-channel era.
Have an omni-channel, cross-departmental view of the customer’s transactions and experiences.
Know your customer
Bring customers closer to the brand, becoming more proactive and resilient to crises.
Monitor, assess, and analyze customer input, and turn big data into actionable insights and reports.
Omnichannel CX - The 3 steps to make it happen!
Know your customers
Identify your customers and make the right segmentation based on their demographics and preferences.
Collect and process feedback
Collect customer feedback from all available touchpoints, process it, and make the most out of it.
Turn feedback into valuable insights
Extract actionable insights out of the already available customer feedback on how to improve CX.
Enhance your brand, keep customers happy, and optimize your processes.
Plug and play
Seamlessly integrate across customer service touchpoints and start building a customer database on new or already existing entries in your CRM system.
Stay resilient and proactive by automating responses based on those segments, alerts and valuable insights for CX optimization.
Analyze what your customers say and build segments based on their needs and customer experience alerts.
Run campaigns, oversee processes, analyze data, & convey them to business knowledge.
Enhance your brand
Identify and leverage potential ambassadors that would enhance the brand’s footprint.
Find out more about our success stories and how our customers made the most out of our services.
February 19, 2020
It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.
February 18, 2020
In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).
February 10, 2020
"i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".
February 10, 2019
"An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".