Customer Voice

Bring the CX to the new omnichannel era

Build the right platform that leverages AI to analyze customer feedback from all consumer touchpoints and turns it into customer experience alerts and insights.

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Challenges

Bring customer experience from traditional retail to the omni-channel era.

Proactiveness

Bring the voice of customers closer, becoming more proactive and resilient to crises.

Big Data

Monitor, assess, and analyze customer input, and turn big data into actionable insights and reports.


Solutions

Omnichannel CX - The 3 steps to make it happen!

Know your customers

Identify your customers and make the right segmentation based on their demographics and preferences.

Collect and process feedback

Collect customer feedback from all available touchpoints, process it, and make the most out of it.

Turn feedback into valuable insights

Extract actionable insights out of the already available customer feedback on how to improve CX.


Benefits

Enhance your brand, keep customers happy, and optimize your processes.

Personalization

Providing personalized and insightful customer experience through customer segmentation.

Enhancing brand

Identifying and leveraging potential ambassadors that would enhance the brand’s footprint.

Resilience

Setting early alerts and notifications on potential crises, improving proactiveness, and resilience.

Processes & cost optimization

Optimizing marketing campaigns and CS service, reducing costs induced from complaint management.

Customer retention

Running campaigns, overseeing processes, analyzing data, & conveying them to business knowledge.


Case studies

Find out more about our success stories and how our customers made the most out of our services.

Case studies

  • VODAFONE

    February 19, 2020 Vodafone

    It reliably supports the daily needs of consumers and businesses and actively contributes to the economic and social development in Greece.

  • KAFKAS

    February 18, 2020 kafkas

    In light of its constant development, Kafkas S.A. needed an effective customer relationship management system (CRM).

  • Schneider Electric

    February 10, 2020 Schneider

    "i-NRG4U reward program. 70 POS covered produced 1000+ registrations, from diffused markets".

  • VERO SA

    February 10, 2019 Vero sa

    "An omnichannel approach, introducing, not only a traditional card, but also a mobile app and a microsite".


Offer unique CX through the ultimate AI tool!

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