Create a 360 customer profile with demographics, behavioral and consumption data.
Create a solution for supporting negotiations with suppliers and price configuration.
Document and contract lifecycle management & e-signatures.
Improve marketing campaigns management, segmentation and multichannel campaigns.
Sales performance improvement.
Unified customer profile
Demographics data, transactional data, full activities history, consumption history, legal documentation.
Price configuration & supplier negotiation
Data entry regarding the purchasing price directly from the supplier, calculations regarding the average price based on shortage or surplus of each one of the suppliers, price modification based on forecasting assumptions and risk calculations, price automatically associated with a specific opportunity, legal issues.
Lead capturing and lead evaluation, automated marketing campaigns via email, Viber and short text messages, event management, surveys & questionnaires.
Opportunity management, workflows for sending the quote using dynamics templates, approval processes depending on the estimated revenue of the account itself, full pipeline reporting based on the user’s role, onboarding workflows, tablet and/or smart phone functionality.
Document & contract lifecycle management
Customer folder that includes offers and contracts, contract renewals workflows, e-signature.
Defining company’s and customer’s objectives, both qualitative and quantitative on mission statement, objectives, requirements, fundamental KPIs and time planning.
Enhancing decision making with latest loyalty trends and best practices, potential limitations, preferable characteristics and reward types based on profit and company’s strategy.
Defining the loyalty scheme characteristics and setting the metrics on topics such as awarded points ratio, loyalty tiers/levels and overall performance indicators.
Designing registration, reward and redemption processes by optimising the existing IT infrastructure by leveraging existing technologies and ensuring seamless integration.
Projecting ROI based on industry–focused ROI patterns and models that include financial data and realistic assumptions on how to effectively influence the consumer behaviour.